Yes our jars are free from BPA and Phthalates. Neither of these ingredients are added during the jar production process.

The UMF® (Unique Manuka Factor) trademark was established by the Unique Manuka Factor Honey Association (UMFHA). The UMF® grading system appraises natural markers found in Manuka honey, and assures purity & quality. This is compliant with the recent interim labelling guidelines published by the Ministry for Primary Industries. Not all Manuka Honeys are UMF® rated – only those which have been independently tested and verified by UMFHA are given a UMF® rating. For more information visit www.umf.org.nz

The UMF® grading system has two components which are expressed on any UMF® licenced honey product:The label claim that it is Manuka,The number - this represents three chemical markers that indicate the content of this honey to ensure purity and quality. This includes the key manuka markers DHA, MGO, and Leptosperin. For more information visit www.umf.org.nz/grading-system

Manuka Honey is unique to New Zealand and to obtain pure Manuka Honey is a specialised task for beekeepers. Manuka Honey is more difficult to extract and has a limited harvest period as it is only collected at certain times of the year. The unique properties of Manuka Honey are well understood by consumers around the world, thereby creating a continually high level of demand.

Honey is a natural product, influenced by seasonal and regional conditions. Some areas produce paler honey than others. Like a good wine, honey will grow in flavour and darken with age.

Honeys produced by Steens are 100% Raw and pure with no additives.

Nectar from plants is the sugar source for honey. It is collected by bees, stored and ripened in the hive. The resulting honey is rich in natural fructose and glucose. Diabetics should consult their healthcare professional before consuming honey.

Manuka Honey has been taken by pregnant women for many years with no reported problems as a result of its ingestion.

We do not recommend that honey be given to children under the age of one.

Simply return the goods together with the shipping note to Steens within 10 working days of the date of purchase. Please refer to the Terms & Conditions for more details.

Try pressing Ctrl-F5 (the Ctrl key and the F5 key at the same time). This refreshes the page and forces your browser to load the latest version of the Steens Honey Web page. This should resolve an issue where your computer may have some older Steens Honey files, which causes the site to display incorrectly. If you are using a Mac, press Command-R (the Command key and the 'R' key at the same time).

Absolutely not, no animals are harmed during the producing or testing of our productsWe do not conduct animal testing on any of our products or ingredients, nor commission others to test on our behalf. At no point is animal testing a part of our product development process and we are committed to this policy.All of our products are extensively tested on humans only. We commonly test new products on ourselves and our family and friends. Any clinical trials have been conducted on humans. As our products are natural with our raw materials being either food or plant based, they do not pose any real risk to anyone consuming or applying them (unless they have allergies).

Honey can be taken from New Zealand to many other countries. However, the customs officials in each market are able to deny entry of product even if the product is legally sold in their country. Honey cannot be taken to Western Australia, Samoa or Vanuatu. Please check with your local customs website.